Thor Leads CRM values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our platform. This policy applies to all users of Thor Leads CRM, including insurance agents and their authorized users.
By using Thor Leads CRM, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to operate and improve our services. This may include:
a. Account Information
Name
Email address
Phone number
Business name
Billing information
b. Client and Lead Data
Contact details of your leads or clients
Communication records, including SMS and call logs
Notes, tags, and CRM activity data
Thor Leads CRM does not own your client or lead data. You retain ownership of all data you upload or generate within your account.
c. Usage and Technical Data
IP address
Browser type
Device information
Login activity
Usage patterns within the platform
2. How We Use Your Information
We use collected information to:
Provide and maintain Thor Leads CRM services
Process payments and manage billing
Enable SMS, calling, and CRM features
Communicate with you regarding your account
Improve platform performance and reliability
Comply with legal and regulatory requirements
We do not sell your personal or client data.
3. SMS, Calling, and Compliance
If you use SMS or calling features:
You are responsible for obtaining proper consent from your contacts
You must comply with all applicable laws, including TCPA, A2P, and carrier regulations
Message and call content is stored for operational and compliance purposes
Thor Leads CRM is not responsible for compliance violations caused by improper use of the platform.
4. Data Sharing and Third Parties
We may share information only as necessary to operate the platform, including:
Payment processors
SMS and calling service providers
Hosting and infrastructure providers
Compliance or legal authorities when required by law
These third parties are permitted to use data only to perform services on our behalf and are required to protect it.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data. While no system is 100% secure, we take data protection seriously and work to prevent unauthorized access, misuse, or disclosure.
6. Data Retention
We retain your information:
As long as your account is active
As necessary to provide services
As required by law or regulatory obligations
After account termination, data may be deleted or retained for compliance, billing, or dispute resolution purposes.
7. Your Responsibilities as an Insurance Agent
As a user of Thor Leads CRM, you are responsible for:
Protecting login credentials
Ensuring lawful collection and use of client data
Maintaining compliance with insurance, marketing, and communication regulations
Responding to data requests from your clients when required by law
8. Cookies and Tracking
Thor Leads CRM may use cookies or similar technologies to:
Maintain session functionality
Improve user experience
Analyze platform performance
You may disable cookies in your browser, but some features may not function properly.
9. Your Privacy Rights
Depending on your location, you may have rights to:
Access your personal data
Request correction or deletion
Request information on how data is used
Requests can be submitted through your account or by contacting Thor Leads CRM directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of the platform constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or data handling practices, please contact Thor Leads CRM through our official support channels.
